97% of our customers keep and love their purchases and we want every single customer to have a great experience buying from us.
The Lori Beds 60-Day Money Back Guarantee means you have 60 days to initiate a return with us for any reason, plus a lifetime of support if anything ever happens to your bed. You can buy from us with full confidence that we’ll be here to help if something goes wrong, or if the bed just doesn’t end up working out for you.
If for some reason it’s not working out, you can return it for a full refund. Here’s how that works:
- Email us within 60 days of placing your order. We will email you a PDF of your return shipping label(s)
- You’ll need to securely pack the bed in the original packaging. Don’t throw the boxes away until you’re sure the bed is right for you
- The bed will need to be in the same condition in which you received it. For example, we can't take back a Paint-Ready bed that you've painted or stained. Make sure the bed is right for you before making any modifications to it
- We will refund you the full purchase price of your bed, less the cost of the return shipping labels (which is $150). The original shipping and handling you paid (for us to ship the bed to you) isn’t refundable
The Lori Bed Mattresses have a 100-day Sleep Trial. Because your body can take a few weeks to adjust to a new feel and support level, we ask that you sleep on it for a minimum of 30 days to give yourself the full experience. If after 30 days you're still not satisfied, please reach out to us.
And remember, if you have any issues whatsoever with your bed, even if you’re not sure you want to return it, please get in touch with us personally. We want you and every other Lori Beds customer to have the best possible experience with us.
And remember, if you have any issues whatsoever with your bed, even if you’re not sure you want to return it, please get in touch with us personally. We want you and every other Lori Beds customer to have the best possible experience with us.