What kind of warranty do I get with my Lori Bed?
We are confident in the quality and durability of our Lori Bed products, which is why we proudly offer a Lifetime limited warranty on the Lori Bed and a 10-year limited warranty on the Lori Mattress. These warranties provide you with peace of mind, knowing that your investment is protected for years to come.
Lori Bed Lifetime Limited Warranty
Our Lori Bed comes with a Lifetime limited warranty. This warranty covers the bed frame, mechanism, and other major components against defects in material and workmanship under normal use. If you experience any manufacturing defects on your Lori Bed during the lifetime of the product, we’ll work with you to resolve the issue.
Lori Mattress 10-Year Limited Warranty
The Lori Mattress is backed by a 10-year limited warranty. This warranty covers defects in materials and workmanship, ensuring that your mattress continues to perform well over time. If you experience issues like sagging or discomfort due to material defects within the first 10 years, we’ll assist you in finding a solution.
Filing a Warranty Claim
In the unlikely event that your Lori Bed or Lori Mattress arrives in less-than-perfect condition, or if you encounter a manufacturing defect during the warranty period, we encourage you to reach out to us.
Submit a Warranty & Shipping Damage Claim
- To submit a claim, you must fill out our Warranty & Shipping Damage Claims Form at the following link:
https://www.loribeds.com/pages/warranty-claims
You will need to include the following information:
- Your order number
- You Product Name
- A list of the damaged parts (part numbers are located on the part stickers)
- Check the box that the damaged parts arrived in for visible damage. Please provide photos of the shipping boxes, regardless of whether they show signs of damage.
- Clear photos of the damage (including close-ups and full views)
- A clear photo of the shipping label from the corresponding box
- A detailed description of the damage
Once we receive your claim, we will review the details and work with you to resolve the issue promptly.
How Our Return & Warranty Policy Compares to Other Murphy Bed Companies
We believe in standing behind our products, and we offer some of the most generous warranties in the industry. Unlike many other Murphy bed companies, Lori Beds provides a Lifetime warranty on the bed frame and 10 years of coverage on the mattress, which is far longer than typical warranties offered by competitors. While some companies may offer shorter or more limited warranties, we want our customers to have confidence in their purchase and enjoy their Lori Bed for years to come.
If you ever have concerns about the condition of your bed or mattress, rest assured that our warranty coverage and customer service team are here to help.