We apologize for any inconvenience caused by damaged parts in your Lori Bed. Please follow these steps to help us better understand the issue and expedite the resolution process.
- Submit a Warranty & Shipping Damage Claim
To submit a claim, you must fill out our Warranty & Shipping Damage Claims Form at the following link:
https://www.loribeds.com/pages/warranty-claims
You will need to include the following information:
- Your order number
- You Product Name
- A list of the damaged parts (part numbers are located on the part stickers)
- Check the box that the damaged parts arrived in for visible damage. Please provide photos of the shipping boxes, regardless of whether they show signs of damage.
- Clear photos of the damage (including close-ups and full views)
- A clear photo of the shipping label from the corresponding box
- A detailed description of the damage
Once we receive your claim, we will review the details and work with you to resolve the issue promptly.
- Need Assembly Assistance? If you need help with assembly or have any other questions, our customer support team is happy to assist you.
We take pride in the quality of our products and are committed to resolving any issues as quickly as possible.
Jan 31, 2025