My YouLift Bed arrived with damaged parts. What do I do?

My YouLift Bed arrived with damaged parts. What do I do?

We apologize for any inconvenience caused by damaged parts in your YouLift Bed. Please follow these steps to help us resolve the issue:

1. Inspect the Shipping Boxes Check the box that the damaged parts arrived in for visible damage. Please provide photos of the shipping boxes, regardless of whether they show signs of damage.
2. Inspect the Damaged Parts Carefully examine all parts of the bed. Take clear, detailed photos of the damage, including close-ups and full views of the affected areas. Don't forget to include a photo of the shipping label on the box that contains the damaged part.
3. Provide a Detailed Description In addition to the photos, please provide a description of the damage. This will help us better understand the issue and expedite the resolution process.
4. Submit a Warranty & Shipping Damage Claim Please fill out our Warranty & Shipping Damage Claims Form. You will need to include the following information:
   • Your order number
   • You Product Name
   • A list of the damaged parts (part numbers are located on the part stickers)
   • Clear photos of the shipping boxes
   • Clear photos of the damage (including close-ups and full views)
   • A clear photo of the shipping label from the corresponding box
   • A detailed description of the damage

Once we receive your claim, we will review the details and work with you to resolve the issue promptly.

1. Need Assembly Assistance? If you need help with assembly or have any other questions, our customer support team is happy to assist you.

We take pride in the quality of our products and are committed to resolving any issues as quickly as possible.