Returns & Warranty

  • What is your return policy?

    This applies to: Lori Bed, YouLift Bed, Lori Mattress, Green Mattress, YouLift Mattress At Lori Beds, 97% of customers keep and love their purchase—but if your order isn’t the right fit, we make returns easy. Lori Bed & YouLift Bed – 60-Day Money Back Guarantee You have 60 days from your ord...

  • Can I get a price adjustment if I ordered before or after a sale?

    This applies to: All products Yes! If you purchased a product within 5 days before or 5 days after the start of a sale (excluding our November Black Friday/Cyber Monday promotion), we’ll honor the sale price as a one-time courtesy. Simply reach out to our team during the sale or within 5 days a...

  • My Lori Bed arrived with damaged parts. What do I do?

    This applies to: Lori Bed We’re sorry your Lori Bed arrived with damaged parts. Please follow these steps so we can resolve the issue quickly: 1. Submit a Warranty & Shipping Damage Claim Complete our Warranty & Shipping Damage Claims Form before assembly. Include: Your order number an...

  • My YouLift Bed arrived with damaged parts. What do I do?

    This applies to: YouLift Bed We’re sorry your YouLift Bed arrived with damaged parts. Please follow these steps so we can resolve the issue quickly: 1. Inspect the Shipping Boxes Check the box that contained the damaged parts for any visible damage. Take photos of all boxes, even if they appear...

  • What kind of warranty do I get with my Lori Bed?

    This applies to: Lori Bed and Lori Mattress We stand behind the quality of our products with industry-leading warranties designed to give you lasting peace of mind. Lori Bed – Lifetime Limited Warranty Your Lori Bed is covered for life against defects in materials and workmanship under normal u...

  • What type of warranty comes with the YouLift Mattress?

    This applies to: Lori Bed and Lori Mattress The YouLift Mattress includes a 10-year limited warranty, covering defects in materials and workmanship to ensure long-term comfort and reliability. This warranty protects against issues such as premature sagging or structural defects under normal use....